We aim for your satisfaction. Unfortunately, we do not offer refunds or exchanges for custom orders.
If the requested fabric is unavailable, the client will be offered an alternative fabric or another design option.
Return/exchange requests for Ready-to-Wear items only must be emailed to info@dajdxb.com within 3 days of receiving the order.
Items that have been used, worn, washed, altered, or damaged will not be accepted. If an exchange does not meet the requirements, the package will be returned and the request will not be accepted.
Pre-Orders: One complimentary alteration is available per order. Alteration requests must be made within 7 days of receiving the product. Additional alterations may incur a fee.
Ready-to-Wear: Alterations are available at an additional charge. Once an item is processed for alteration, it is not eligible for return or exchange.
Approved returns/exchanges will be issued as store credit for the item value. Taxes, duties, and shipping fees are excluded.
Store credit is valid for 6 months from the date of purchase.
Outlet items are not eligible for return, exchange, or alteration. RTW and outlet pieces do not include a sheila. Sheila requests can be made via email or WhatsApp.
