Privacy policy

Introduction

This Website is owned by RUKN AL EBDA FASHION DESIGN L.L.C, a trading name of RUKN AL EBDA FASHION DESIGN L.L.C  (hereafter “Company”),  a company registered in Dubai UAE.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@dajdxb.com

Payments

  • Online payment via Visa and MasterCard credit/debit cards in AED (or any other agreed currency) is accepted.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of the UAE.
  • Your privacy is important to us. All details will be kept confidential.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • United Arab of Emirates is our country of domicile.
  • Age under 18 years are prohibited to register as a User of the website and are not allowed to do any transaction online.
  • DAJDXB will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries following the law of UAE.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Delivery Policy

  • Processing of orders is within 2 working days of receiving the authorized payment.
  • Orders will be shipped via courier. Shipping times will vary from country to country depending on customs clearance procedures.
  • The estimated time for receiving a website order is 4 to 5 weeks.
  • Delivery of orders may vary if available in stock.
  • Ready-to-wear pieces will be shipped in the next working days.
  • Delivery charges are different for every country as it depends on the delivery location and weight of the package.
  • DAJDXB will not deal with or provide any services or products to any of the OFAC sanctions countries per the law of the UAE.
  • Upon shipping out the item, a tracking number from DHL will be provided by our friendly customer service team.
  • All customer is responsible to track his/her shipment. For any delay, loss, or mishandling of the item, DAJ won’t be responsible.

Refund & Return Policy

  • We aim for your satisfaction. Sadly, We don’t offer refunds or exchanges for custom orders.
  • If the fabric is unavailable, The client will be offered other fabrics option or another choice of another design.
  • Return, exchange(only ready to wear items) or alteration request emails should be sent to info@dajdxb.com within 3 days of receiving the order.
  • Items that have been used, worn, washed, altered, or damaged will not be accepted. If your exchange does not meet the requirements, the package will be sent back and the return request will not be accepted.
  • A customer will be given store credit for the price value of the item returned. Taxes, Duties, and Shipping fee is excluded.
  • Store credit is valid only for 6 months from the day of purchase.
  • We are not serving any return, exchange or alteration request for outlet items. RTW and OUTLET pieces doesn’t come with sheila. If you need a sheila, Please request through our email or whatsapp.