Terms

Payments

• Online payment via Visa and MasterCard credit/debit cards in AED (or any other agreed currency) is accepted.
• Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of the UAE.
• Your privacy is important to us. All details will be kept confidential.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.
• United Arab of Emirates is our country of domicile.
• Age under 18 years are prohibited to register as a User of the website and are not allowed to do any transaction online.
• DAJDXB will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries following the law of UAE.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Delivery Policy

• Processing of orders is within 10 working days of receiving the authorized payment.
• Orders will be shipped via courier. Shipping times will vary from country to country depending on customs clearance procedures.
• The estimated time for receiving an order is 3 to 4 weeks.
• Delivery of orders may vary if available in stock.
• Ready-to-wear pieces will be shipped in the next working days.
• Delivery charges are different for every country as it depends on the delivery location and weight of the package.
• DAJDXB will not deal with or provide any services or products to any of the OFAC sanctions countries per the law of the UAE.
• Upon shipping out the item, a tracking number from DHL will be provided by our friendly customer service team.
• All customer is responsible to track his/her shipment. For any delay, loss, or mishandling of the item, DAJ won’t be responsible.

Refund & Return Policy

• We aim for your satisfaction. Sadly, We don’t offer refunds for custom orders.
• If the fabric is unavailable, The client will be offered other fabrics option or another choice of another design.
• Return or exchange request emails should be sent to info@dajdxb.com within 3 days of receiving the order.
• Items that have been used, worn, washed, altered, or damaged will not be accepted. If your exchange does not meet the requirements, the package will be sent back and the return request will not be accepted.
• A customer will be given store credit for the price value of the item returned.Taxes, Duties, and Shipping fee is excluded.
• Store credit is valid only for 6 months from the day of purchase.